Delano Agency, Inc. (“Agency”) respects the privacy rights of individuals who visit, use, and interact with (collectively “Users”) this website and/or portal (“Site”). Information may be collected from Users during their visits to this Site in order to allow the Agency to provide better service. The Agency is committed to handling this information responsibly and has implemented this Privacy Policy (“Policy”). This Privacy Policy is effective as of 4/01/2026.
Aggregate Information:
The Agency may collect non-personal information about Users to measure traffic on the Site. This information is collected automatically on an aggregate basis (“Aggregate Information”) through the use of a “cookie,” which is a small text file placed on the User’s hard drive by the User’s Internet browser. Cookies allow the Agency to track the number of visits to various pages on the Site. These cookies are used only during a single session and are not used to track User activity after leaving the Site. Cookies are disabled once the User exits the Site. Individual User information is not collected, saved, or distributed except as outlined in this Policy. Aggregate Information helps the Agency understand User needs, improve the Site, and demonstrate traffic trends. This information may be shared with third parties as described below.
User Information:
User information from the Site may be obtained, retained, and/or used (collectively “Used”) by the Agency to facilitate access to and participation in products, services, resources, or surveys (collectively “Services”). This information may also be shared with third parties such as insurance carriers, vendors, agents, brokers, and other entities providing Services (“Service Providers”), and may be used by both the Agency and such Service Providers.
Services Information:
Information provided by Users may be used by the Agency to process requests for Services offered directly or through the Agency. This information may also be shared with and used by Service Providers as described below.
E-mail Information:
Information received via email may be used by the Agency and may also be shared with third parties as outlined in this Policy.
Information about Children Under 13:
This Site is intended for adults seeking insurance services. The Agency does not knowingly collect personal information from children under 13. If collection is necessary, it will only occur with verifiable parental consent. If the Agency becomes aware that information has been collected from a child under 13 without consent, it will be promptly deleted.
Information collected on this Site will only be shared as described in this Policy. Users who do not wish to have their information shared should not provide it. Information may be shared with Service Providers for business purposes, including completing transactions, servicing Users, and reporting on activities conducted through the Agency.
The Agency may also disclose information as required by law, legal process, or to protect its legal rights, enforce policies (including Terms of Use), or protect the safety and property of others.
The Agency uses standard industry security measures to protect personal information. These measures may change over time. While the Agency makes reasonable efforts to safeguard information, it does not guarantee complete security against unauthorized access.
This Site may contain links to third-party websites (“Linked Resources”), including Service Providers and partners. These sites may have their own privacy policies and practices. The Agency is not responsible for the content or privacy practices of these external sites.
The Agency disclaims all warranties and responsibilities related to Linked Resources, including their content, policies, and actions. Links are provided for convenience only and do not imply endorsement or approval.
You have the right to request access to personal information maintained about you to ensure accuracy. Subject to legal requirements and identity verification, you may request corrections, amendments, or deletions of your information.
To make a request or inquire about the Agency’s data practices, submit a written request to:
Delano Agency, Inc.
Attn: Tim Webb
527 Bay Rd, Suite 104
Queensbury, NY 12804
Email: admin@delanoagency.com
Your request must include your name, address, phone number, details of the information in question, and the requested change, along with any supporting documentation.
The Agency will respond within 30 business days with the status of your request.
You may opt out of marketing and promotional communications at any time by replying “STOP” or “UNSUBSCRIBE” to SMS messages or by contacting the Agency directly. After opting out, you may still receive non-marketing communications related to your account or services.
No mobile information will be shared with third parties or affiliates for marketing purposes. Information may be shared with subcontractors for support services (e.g., customer service). SMS opt-in data and consent will not be shared with third parties.
For questions, contact admin@delanoagency.com or call (518) 824-1118.
The Agency reserves the right to modify this Policy at any time without prior notice. Changes become effective upon posting to the Site. Users are encouraged to review this Policy regularly to stay informed of updates.